CHAPTER TWO: LITERATURE REVIEW AND THEORETICAL FRAMEWORK 2.0 Introduction This chapter reviews the existing body of literature relevant to conflict resolution in higher education institutions, with a focus on the role of Deans of Students. It provides a theoretical foundation for the study by analyzing key frameworks explaining the dynamics...
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CHAPTER TWO: LITERATURE REVIEW AND THEORETICAL FRAMEWORK 2.0 Introduction This chapter reviews the existing body of literature relevant to conflict resolution in higher education institutions, with a focus on the role of Deans of Students. It provides a theoretical foundation for the study by analyzing key frameworks explaining the dynamics...
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CHAPTER ONE: INTRODUCTION AND BACKGROUND 1.0 Introduction Conflict is an inevitable aspect of human interaction, especially within complex social institutions such as higher education. In university settings, conflicts may arise among students, between students and staff, or among various administrative structures. While conflict can sometimes lead to positive change when...